Western Economic Diversification Canada - Ottawa, O.N., Canada
Electronic Communications Assistant (») - Developed web pages incorporating elements, best practices for web design, principles of web accessibility, formatted according to Treasury Board’s Common Look and Feel for the Internet 2.0 (CLF 2.0) guidelines by maintaining content for the websites using RedDot Content Management System (CMS), Adobe Dreamweaver and Photoshop CS4.
- Applied Western Economic Diversification Canada (WD) and Government of Canada (GC) directives and standards to all web products by regularly considering and incorporating the principles of the Communications, Official Languages and Privacy policies, as well as WD and GC CLF 2.0 standards.
- Reviewed and tested pages to ensure logical layout, usability and accessibility by researching and reviewing web pages, making recommendations and implementing improvements.
- Designed and developed WD programs application forms in XHTML 1.0 Strict and fillable Portable Document Format (PDF) forms by providing strategic advice and guidance to WD staff and senior officials on web based communications.
| 2009 - Present |
Western Economic Diversification Canada - Edmonton, A.B., Canada
Report Developer (») - Identified and migrated data elements from previous InfoQuest Crystal Reports by analyzing general queries and relational databases, and developing complex SQL queries using various joins and sub queries.
- Created, implemented and enhanced new reports in SQL Server Reporting Services (SSRS) by understanding GX and Project Gateway (PG) data on the Oracle database.
- Developed complex drill down reports using Microsoft Visual Studio 2008 and Report Builder 2.0 by following external design documents provided from Corporate Finance and gathered additional required documentation.
- Created and manipulated datasets from report models and SQL database by configuring and maintaining report data source connections for Oracle Database.
- Improved SQL performance and processing time by using relational parameters, groups, sorts and data filters for SQL efficiency.
- Assisted clients in researching data issues and designed user interface by understanding HQ IMT responsibilities, the integration between the regions and by providing feedback.
- Deployed and published projects' source code using Microsoft SharePoint Server and Microsoft Visual SourceSafe (VSS).
| 2008 - 2009 |
Western Economic Diversification Canada - Vancouver, B.C., Canada
Administrative Assistant (») - Facilitated and supported the delivery, implementation and administration of national federal-provincial programs by serving the unit manager and officers, as well as liaising with federal and provincial government partners, applicants, recipients and other stakeholders.
- Ensured completeness, consistency and overall data integrity by reviewing all applications under the program using the Shared Information Management System for Infrastructure (SIMSI), an Internet based application system for infrastructure programs.
- Provided decision makers confidence in the program information by assisting with the development, design and production of management reports that are generated from the data extracted from SIMSI, including performing data quality control functions, as well as further manipulation and analysis.
- Identified issues and recommended corrective actions by participating in SIMSI focus group sessions giving valuable input leading to system improvements.
- Implemented a federal department's obligations under the Canadian Environment Assessment Act (CEAA) by coordinating and tracking the correspondence between federal authorities. Tracked the project environmental monitoring by updating the status of the environmental assessment process, SIMSI and the public registry.
- Ensured the federal contribution programs are administered efficiently by consulting with colleagues to determine and confirm our information management needs for project files, administrative procedures including initiating updates of procedure manuals, official departmental files, shared electronic directory, unit intranet website, forms, checklists and the development of presentation materials.
- Aided in the efficient, accessible and transparent management of large volumes of information critical to the programs by recommending naming protocols for electronic information management and maintained the shared network directory.
- Identified any problematic issues by verifying all documents were in order prior to program manager and federal co-chair authorizing project funding, amendments, signed environmental decision records.
- Solid teamwork and communication skills demonstrated during participations of departmental and inter-departmental committees, working groups or project teams pertaining to program delivery administration and information management issues.
- Promoted the national government infrastructure programs community profile by contributing to the updating and maintenance of the website, and compiling PowerPoint slideshow presentations for tradeshow and events.
| 2003 - 2008 |
Infinet Communications - Vancouver, B.C., Canada
Technical Support (») - Assisted clients to solve technical problems by providing telephone, email and online chat technical support for dial-up service, high speed ADSL Internet and voice over Internet Protocol (VoIP) service.
- Provided help desk support and troubleshoot problems relating to personal computers and networking infrastructures.
| 2004 - 2005 |
Symcor - Vancouver, B.C., Canada
Proof Operator (») - Implemented check processing, payment processing and document management services on a consistent and timely basis by providing high degree of quality and proven accuracy in numeric data entry and balancing of incoming cheques from our client banks, with speed of over 1800 items per hour.
- Ensured optimal operation efficiencies and excellent customer service to our clients was achieved by providing continuous process improvement, quality and attention to detail.
- Ensured quality control measures and department goals were met and/or exceeded by providing quality work in a timely and accurate manner, ensuring all deadlines were met, and took appropriate action when necessary during work delays.
| 2003 - 2004 |
YT Tutoring - Vancouver, B.C., Canada
Private Tutor (») - Improved the academic performance of students by teaching Mathematics and Physics to 8 to Grade 12, first year college and university students.
| 2002 - 2004 |
Cybertron Consulting Inc. - Vancouver, B.C., Canada
Web Designer (») - Expanded customers' client base worldwide by planning, modeling, and execution of electronic media content delivery via internet in the form of markup language suitable for interpretation by web browsers and display as graphical user interface (GUI).
- Branded and marketed clients' image and online identification by creating the look and feel of a website by choosing the style, layout, and by designing attractive graphics, images, and other visual elements.
- Enhanced websites' usability for easy navigation by making decisions regarding content placement and page design consistency.
- Accelerated search engine rankings and improved the volume and quality of website traffic by means of effective search engine optimization (SEO).
- Improvements in browsers' compliance with W3C standards by using client side coding (HTML, XHTML, XML, Cascading Style Sheets, JavaScript and Flash), and server side coding (PHP, Perl, CGI and MySQL).
| 2003 |
eNovation Media Inc. - Burnaby, B.C., Canada
Creative Director (») - Ensured branding and advertising aligned with clients' requirements and image by overseeing the design of graphics, poster and websites.
- Interpreted clients' communications strategy and developed creative approaches by providing creative ideas, designing posters, labels, corporate websites and online stores.
- Ensured the quality of the final creative work by providing quality assurance on consistency of fonts, colors and the look and feel of the design of marketing products.
- Assisted clients to troubleshoot technical problems by providing support for websites, online store and computer products.
| 2002 - 2003 |
University of Victoria - Victoria, B.C., Canada
Private Tutor (») - Improved the academic performance of college and university students with disabilities by teaching Mathematics to individuals at the University of Victoria's Career Services office.
| 2002 |
Wonder Wok Restaurant - Victoria, B.C., Canada
Server (») - Accommodated take-out or dine-in restaurant guests by providing fast and accurate delivery, preparing tables for a meal, taking customers' orders, serving drinks and food, as well as cleaning up before, after and during servings.
| 2000 - 2002 |
Shell Electric Mfg. (Holdings) Co., Ltd. - Chai Wan, Hong Kong
Clerk (») - Implemented the company's requirements under the Import and Export (Registration) Regulations by submitting accurate and complete import or export declaration for regular shipments between warehouses in Hong Kong and China.
| 1998 |
